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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Laura Diesing

February 3, 2026

5  out of  5
rating by Laura Diesing
"Good experience. Dustin was very helpful"
We responded:
"Laura, thank you for the 5 Star Review, we greatly appreciate you comments and look forward to providing you great customer services for years to come."
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Heather Crossan

February 3, 2026

5  out of  5
rating by Heather Crossan
"I would absolutely recommend them to anyone. They are always kind and very helpful when I call. I don't regret switching to them and will continue using them for hopefully years to go. I wanted to edit my review. I spoke with a guy named Dustin about my policy. He was very kind and knowledgeable. He answered all questions I had and explained everything so I would understand and he treated me like a person and not just another transaction."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Mr & Mrs Sanchez Maldonado

January 30, 2026

5  out of  5
rating by Mr & Mrs Sanchez Maldonado
"Todo muy bien"
We responded:
"Mr. / Mrs. Maldonado, thank you for the 5 Star Review we greatly appreciate you taking the time to write. Customer service is our focus, very happy to hear of your satisfaction. "
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shelby cameron

January 28, 2026

5  out of  5
rating by shelby cameron
"I have been using generic insurance and getting just the state minimum for a financed vehicle. When we paid our last payment they said we had to pay another deposit to renew our insurance. We decided to see our options and get multiple quotes. I did a lot of researching and Steve at State Farm was the only one that I felt good about his sales pitch. He explained things that no one else did. Every other place just wanted to get me the state minimum and get my payment each month. Steve explained that with my current coverage if I hit any vehicle worth more than 25k then I would be responsible. We went over all the types of insurance and i found one that makes me feel safe and very comfortable if God forbid something would happen. My new insurance is 4 times the minimum amount so if I hit an 80k car im good. I had a 1000.00 deductible through my old insurance and now my deductible through State Farm is only 500.00. I have roadside assistance, rental car coverage for up to 30 days, and my bill is only 30 bucks more than what I was paying. When you add the 152.00 deposit and the 152.00 dollar reinstatement fees I actually save money. I feel good knowing that I have great coverage from a company that I trust. Plus I have one person that I talk to Steve Taylor. The one on one time is so much better than having to explain and verify yourself to a different person each time. My fiance is also on the plan and we are both retired. They actually made it so our due date is when we get paid instead of the middle of the month. If you want great insurance, great service with honest agents then I would recommend State Farm. I am glad to be part of the State Farm Family."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Bre Wyant

January 27, 2026

5  out of  5
rating by Bre Wyant
"My agent Dustin from this team has been such a help in switching to State Farm insurance!"
We responded:
"Bre, thank you so much for the kind words, greatly appreciated!! Our customers come first and we want all of our customers experience our commitment to excellent customer service."
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James Journell

January 23, 2026

5  out of  5
rating by James Journell
"& its ALL of the staff, that make it all happen & even possible as well...& just today I spoke with Morgan@ the BayVillage location in Cuyahoga County, Ohio, which is about an Hour & half from my current location in Wadsworth Ohio & she kindly sent me to closer agent in my area,& will greatly miss all the staff @ Brad Larson / Statefarm insurance company/ thanku again for everything 😢"
We responded:
"Hi James, thank you for taking the time to write a review! We are proud of our staff here at Brad Larson State Farm! - Brad"
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Gibson Mendez

January 20, 2026

5  out of  5
rating by Gibson Mendez
"Very accommodating and helpful."
We responded:
"Gibson, we are committed to excellent customer experience and I am happy to hear of your great experience. Thank you!"
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Rob Kuhlenschmidt

January 14, 2026

5  out of  5
rating by Rob Kuhlenschmidt
"Having lived in 6 states and consistently using State Farm for all my insurance needs, Brad Larson and his staff in Bay Village is perhaps the best and most efficient team! I find them all knowledgeable, extremely helpful, and consistently on top of things. I can highly recommend this office without hesitation. Only disappointment I have is that there are only 5 stars to rate them, as this team deserves at least 6 !! Appreciate the excellence!"
We responded:
"Rob, thank you kindly for your note. Our job #1 is great customer service, it is how we have built our State Farm agency and I am happy to hear that you had a great experience with our Agency team. We look forward to serving you for years to come!!"
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Allie Robbins

January 8, 2026

5  out of  5
rating by Allie Robbins
"Steve was great such a positive attitude and quick got the best coverage for a great price!"
We responded:
"Allie, so glad we were able to assist you!!! Thank you for your business!!!"
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Chris Harrelson

December 22, 2025

5  out of  5
rating by Chris Harrelson
"Got me an unbelievable policy, while USAA was trying to charge me $170 a month with $1,000 deductibles. State Farm agent Dustin got me $0 deductible for comprehensive and $250 for collision. For $97 a month for a KIA thanks again Dustin it's been great talking to you. I hope to be with State Farm for many years."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Dillon Christian Slaman

December 22, 2025

5  out of  5
rating by Dillon Christian Slaman
"I am very happy with my State Farm insurance regarding the monthly price for my coverage, which leaves a little room in my budgeting to always increase my liability limits in the near future. Michael was my rep during the process of obtaining a new car insurance plan for a new vehicle just bought. My schedule was running a bit late that day, and Michael was more than happy to stay past closing to assist me so my car could be driven home from the dealership after purchase. This was my first car; this was my first car insurance policy, and Michael was very patient with me when it was time to fill out the paperwork. Much of the insurance terminology was unfamiliar to me -- and still somewhat is -- but he walked me through each step, and was very in-depth regarding why the policy chosen would benefit me and my family the most. He even told me I could call back anytime if there was anything else which I did not yet understand. Micheal also made me laugh (a lot) after having a bad day. This lad is a diamond in the rough, he is. Micheal not only sold me an insurance plan, but also provided me with a positive experience that helps motivate me toward using my vehicle to commute to work and further my professional career, as well as continuing my engineering degree beginning this spring of 2026. Thank you State Farm for being that stepping stone to something far greater down the road for me. I just know it."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tanner Scheel

December 17, 2025

5  out of  5
rating by Tanner Scheel
"During my hunt for auto insurance, I was helped by a guy named Dustin! He was very very helpful on my search. He made the process simple!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Bertsel Golden

December 16, 2025

5  out of  5
rating by Bertsel Golden
"Working with Scott at Brad Larson State Farm was wonderful. Very knowledgeable."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Dennis Dominik

December 16, 2025

4  out of  5
rating by Dennis Dominik
"Michael explained how each section of auto, home and umbrella policy insurance works and when they are activated and how they can work together. Thanks"
We responded:
"Your feedback is valued, and we appreciate the 4 stars! We’re so glad you had a good experience with us. Thank you for choosing State Farm for your insurance needs."
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Faye Sparks

December 15, 2025

5  out of  5
rating by Faye Sparks
"Very friendly and knowledgeable about what I need. So glad I switched and the savings is unreal...Thanks again"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Joel Ray

December 10, 2025

5  out of  5
rating by Joel Ray
"Been using Brad’s office since moving to CLE area in June and they have been very helpful in auto and homeowner policy transitions. In particular Michael has been very responsive. Recommend them as your SF agent."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Amber Mikusevich

December 4, 2025

5  out of  5
rating by Amber Mikusevich
"We love our state farm office. Everyone is always so friendly and is always prompt to responding to emails,texts or messages. I highly recommend Brad Larson's State Farm. 10/10..."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Delores Rue-Jones

November 25, 2025

5  out of  5
rating by Delores Rue-Jones
"Dustin was incredible; he was professional, courteous, patient, and thorough. I felt safe in his care, because he didn't rush at all. He explained auto insurance to me in a way that helped me understand my choices."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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kiffer1012

November 20, 2025

5  out of  5
rating by kiffer1012
"Michael Wagner was extremely helpful in providing me with a homeowners quote for my new house. He always promptly returned my phone calls and answered all my questions. I liked working with him."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Kim Malley

November 19, 2025

5  out of  5
rating by Kim Malley
"Great service"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Anthony Zarlinga

November 19, 2025

5  out of  5
rating by Anthony Zarlinga
"We have been with Brad and his team for over 25 years plus, we use them for our home and auto they are always giving us phenomenal service. We have enjoyed working with the team for any needs that we have developed. We highly recommend them. Best regards Tony & Patty Zarlinga"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Amanda Morrison

November 13, 2025

5  out of  5
rating by Amanda Morrison
"Dustin was amazing, very smooth transition and set up for my house and auto insurance ."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jesse Gonzales

November 13, 2025

5  out of  5
rating by Jesse Gonzales
"Michael made it easy and saved me a ton!! Highly recommend 👌"
We responded:
"Hello, Jesse! Thank you for the review and recommendation. I’d so glad our team could assist you! Let us know if we can help with any questions you may have in the future. Feel free to contact us at any time! - Brad"
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Christina Veselenik

November 13, 2025

5  out of  5
rating by Christina Veselenik
"100% hands down recommend! I’ve been using Brad Larson State Farm for the past 7 years! I have 5 cars and a boat on my policy with an incredible low rate!"
We responded:
"We appreciate your review, Christina. Thank you for being a loyal customer for so long! - Brad"
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meriel baker

November 12, 2025

5  out of  5
rating by meriel baker
"Michael was great with explaining my plain to me. He was very patient and informative. Thank you"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"